Return & Privacy Policy

At Equine Challenge™ we take great pride in the quality and freshness of our products. We ask you, our valued customers, to make sure you are ordering the correct products for your horses. Therefore, if you are in an area that might qualify for one of our Regional Blends, please do your research to find out where your hay is grown, do not place your order based solely on where you live.

If you feed both grass and alfalfa forage to your horses, find out what the higher percentage is between the two.

If your horse is being fed 8 lbs. of alfalfa or more per day, order Equine Challenge™ Vitamins & Minerals for alfalfa fed horses. Horses fed less than 8 lbs. of alfalfa per day will need Equine Challenge™ Vitamins & Minerals for grass/oat fed horses.

If your horse is being fed a hay mix and the blend is 50% alfalfa or more, feed Equine Challenge™ Vitamins & Minerals for alfalfa fed horses. If the hay mix is more than 50% grass, feed Equine Challenge™ Vitamins & Minerals for grass fed horses.

Returns:

Equine Challenge™ Supplements are manufactured upon your ordering, please review your order for accuracy before submitting. Refunds will be made for shipping errors made by Equine Challenge™. All returns must be authorized by Equine Challenge™ in order to receive a refund and so that we can let you know where to return product to. No refunds will be issued without an authorization number. Shipping charges on return orders due to error on customers part will be the responsibility of the customer and MUST be returned within 1 week of receiving order.

If you feel an error has been made on your order and you order from an Equine Challenge™ dealer, please contact your dealer directly before contacting Equine Challenge™ Supplements.

If you order directly from Equine Challenge™ please send us an email at kathy@equinechallengesupplements.com or call us at (559) 905-7528 so that your product can be replaced or a refund issued.

Privacy Policy:

Equine Challenge™ Supplements recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: equinechallengesupplements.com. The Site is operated as Equine Challenge Supplements™.

If you have questions or concerns regarding this statement, please feel free to contact me at:

Equine Challenge™ Supplements
(559) 905-7528
kathy@equinechallengesupplements.com

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Equine Challenge™ Supplements requests identifying information when you:

  • Register on any of our web sites.
  • Place an order.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Participate in a rebate program, contest, or other promotional offer.
  • Request a SPECIAL SERVICE
  • Request our newsletter.

In these instances, Equine Challenge™ Supplements will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.

What Equine Challenge™ Supplements Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Equine Challenge™ Supplements and will only be used by Equine Challenge™ Supplements to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. Equine Challenge™ Supplements does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations.

Equine Challenge™ Supplements On-line Store. The Equine Challenge™ Supplements On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Site to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password.

When purchasing products through our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Third Party Links

Equine Challenge™ Supplements does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave Equine Challenge™ Supplements we cannot control, and have no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a “cookie”. We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Site, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Site will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Changes to this Policy

Equine Challenge™ Supplements may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can contact us at:

Equine Challenge™ Supplements
(559) 905-7528
kathy@equinechallengesupplements.com

Credit Card Security

We know customers are concerned about credit card security. We use one of the world’s largest funds transfer agencies – PayPal.
If you choose to use a PayPal account, your personal credit card information will not be given to Equine Challenge Supplements.

Thank you for choosing Equine Challenge™ Supplements!